Last updated: May 26, 2024
1. Introduction
ACBA Energy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website energy.acba.africa, use our services, including Evoke-Flame (BioEnergy) and EmTrack (Emissions Tracking & Offsetting), or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
We may collect and process the following types of information about you:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Technical Data: IP address, browser type, operating system, device information, and usage details.
- Usage Data: Information about how you use our website, products, and services.
- Transaction Data: Details of products and services you have purchased from us.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Information
We use different methods to collect data from and about you, including:
- Direct Interactions: You may give us your identity and contact data by filling in forms or by corresponding with us by mail, phone, email, or otherwise.
- Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Services: To deliver our products and services, including Evoke-Flame and EmTrack, and manage our relationship with you.
- To Improve Our Services: To analyze data to improve our website, products, services, marketing, and customer relationships.
- To Communicate with You: To send you updates, newsletters, and other information about our services that may be of interest to you.
- For Marketing and Promotions: To promote our services and send you information about promotions, offers, and events.
- To Comply with Legal Obligations: To comply with any legal obligations or regulatory requirements.
5. Disclosure of Your Information
We may share your personal data with the following parties:
- Service Providers: Third parties who provide services on our behalf, such as IT and system administration services.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory Authorities: Government bodies that require us to report processing activities or otherwise disclose your personal data.
- Third Parties: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owners.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request the erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email at energy@acba.africa
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.